Effective Date: May 18, 2026
Last Updated: May 18, 2026
At Vital Core, your satisfaction is our priority. We stand behind every product with a straightforward 30-day money-back guarantee.
If you are not fully satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price — no questions asked.
1. Email us at vitalcorecustomers@gmail.com within 30 days of delivery with the following information:
- Your order number
- The product(s) you wish to return
- The reason for return (optional but appreciated)
2. We will reply within one business day with confirmation and the return address.
3. Pack the product(s) securely and ship them to:
EMV Commerce, LLC — Returns
9461 Charleville Blvd, Suite 502, Beverly Hills, CA 90212
4. Include your order number on or inside the package.
5. Once we receive your return, we will process your refund within 5-10 business days to your original payment method. Refund timing on your bank or card statement may vary.
Customers are responsible for return shipping costs unless the return is due to a defective item, incorrect product, or shipping error on our part. We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
Returns must be:
We accept returns of both unopened and partially used products — we mean it when we say no questions asked. If you bought it, tried it, and decided it isn't for you, you are covered.
Once your return is received and inspected, we will send you an email confirming approval. The refund will be issued to your original payment method. Original shipping charges (if applicable) are non-refundable.
Partial refunds may be issued in limited circumstances, such as items returned after the 30-day window or items significantly damaged due to mishandling after delivery.
If your product arrives damaged, defective, or is the wrong item, email vitalcorecustomers@gmail.com within 7 days of delivery with photos of the issue and your order number. We will arrange a free replacement or full refund — including return shipping if needed.
You may cancel an order for a full refund as long as it has not yet shipped. Once shipped, the standard return process applies.
If tracking shows your package as delivered but you have not received it, please:
If you have a recurring subscription, you may cancel or pause anytime through your account dashboard or by emailing us. Refunds for subscription orders follow the same 30-day policy from the date each shipment is delivered.
If you have an issue with an order, please contact us first — we are committed to resolving every concern fairly and quickly. Filing a chargeback before contacting us delays the resolution process and may impact future orders.
EMV Commerce, LLC
9461 Charleville Blvd, Suite 502, Beverly Hills, CA 90212
Email: vitalcorecustomers@gmail.com
Phone: (213) 788-1919
Customer Service Hours: Monday-Friday, 8:00 AM - 11:00 AM MST